Patient Information
All of the information regarding cancellations, safeguarding, payments and more.
Cancellations and Missed Appointments
If you are not able to keep your appointment, please give us at least 24 hours notice. We reserve the right to retain 50% deposits in the event of late cancellation of missed appointment. Please note: NHS patients cannot be charged for missing an appointment, however repeated cancellations or missed appointments may lead to further care being refused on the NHS.
Safeguarding Children
We have a duty of care to report concerns resulting from repeated cancellations or missed appointments of children. Concerns may be reported or discussed with our local safeguarding team, health visitors, school nurses or GPs.
Interpreting and Translation
We off an interpretation and translation service. Please inform reception at the time of booking if you require this service.
Making Appointment
Appointments can be made by telephone, or in person at the practice. We always do our best to see patients on time, however if delays do occur, we will keep you informed of this.
Payments
It is our practice policy to give patients full information about the cost of their dental treatment before any work is undertaken, by way of a treatment plan and estimate.
A list of NHS and private charges are displayed at reception and can also be provided by your dentist. We accept cash and credit/debit card payments.
Our policy States that patients are required to make payments in advance of dental treatment and a deposit is required prior to booking.
Disability Discrimination Act
Cudworth Dental Surgery complies with the Disability Discrimination Act where possible within the limits of the building. We carry out regular Disability Access Audits to ensure the practice is up to date with legislation and to ensure any alterations within the practice are planned around the Disability Discrimination Act.
Downstairs surgeries are available on request. Please inform reception at the time of booking if you require this facility.
Deposits
We require a 50% deposit at the time of booking for private appointments.
GDPR
It is our practice policy to give patients full information about the cost of their dental treatment In accordance with The Data Protection Act, (1998) we are registered with the Information Commissioner. A copy of our practice Privacy Notice can be found in our reception areas and on our practice website.
You have the right to access a copy of your data that we hold by contacting us directly, in writing to our Data Protection Officer, Christine Trueman. We will acknowledge your request and supply a response within one month or sooner.
Compliments, Suggestions and Complaints
We welcome compliments, suggestions and complaints. Receiving such feedback gives us an opportunity to improve our services as well as passing on compliments to our hard working team. If you have a compliment, suggestion or complaint, this can be made in writing or via email.
Complaints must be made in writing (including your name, date of birth, address and signature) using the following details:
BY POST:
Kelly Haigh, Practice Manager, 260 Barnsley Road, Cudworth, Barnsley S72 8SU
BY EMAIL:
We aim to acknowledge any such concern within 3 working days and to respond to you within 10 working days. If we cannot fulfil these timescales, we will let you know promptly. In the event that the practice is unable to deal with your complaint to your satisfaction, you should contact:
For private patients:
Dental Complaints Service
Tel: 08456 120 540
Email: info@dentalcomplaints.org.uk
For NHS Patients:
Parliamentary & Health Service Ombudsman
Tel: 0345 015 4033